Managed Services
Experience unparalleled reliability and peace of mind with our 24/7 managed services. Our team of experts is dedicated to ensuring your website remains secure, updated, and fully operational at all times. With continuous monitoring and proactive management, we handle the technical complexities so you can focus on what you do best — growing your business
24/7 Uptime Monitoring
Ensure your website is always available to your customers with our 24/7 uptime monitoring. We proactively detect and resolve issues before they impact your business, guaranteeing maximum uptime and reliability. Our sophisticated monitoring tools and expert team work around the clock to ensure your site remains accessible and performs optimally, providing a seamless experience for your users
DevOps Services
Streamline your development and operations processes with our expert DevOps services. We automate workflows, integrate continuous delivery practices, and enhance collaboration to accelerate your time-to-market. Our DevOps solutions help you achieve faster, more reliable software releases, improved operational efficiency, and a culture of continuous improvement
Infrastructure Support
Maintain a robust and scalable infrastructure with our dedicated support services. We provide comprehensive management, regular updates, and performance optimizations to ensure your website’s infrastructure is always at its best. Our team of experts is committed to delivering high availability and scalability, allowing your business to grow without limitations
Application Support
Keep your critical applications running smoothly with our round-the-clock application support. Our team is always available to address any issues, apply updates, and perform necessary maintenance to ensure optimal performance. We understand the importance of your applications to your business operations, and our goal is to ensure they function flawlessly at all times
Security & Access Management
Managed your IAM & Protect your website from potential threats with our robust security management services. We implement advanced security measures, conduct regular vulnerability assessments, and provide continuous monitoring to safeguard your data. Our proactive approach ensures that potential threats are identified and mitigated before they can impact your business, giving you peace of mind and a secure digital presence
Managed Services Workflow
Outlined below is our end to end process throughout your managed services engagement with Amstead
-
Step 1: Pre-Onboarding
-
Step 2: Kickoff
-
Step 3: Onboarding
-
Step 4: Execution
-
Step 5: Ongoing Support
-
Step 6: Future Plans
Internal Team Briefing: Review the client’s background, objectives, and specific requirements. Ensure everyone understands their roles and responsibilities.
Resource Planning: Allocate the necessary resources, such as personnel, tools, and technology, to support the client’s project. Prepare any materials or documentation needed for the kickoff & onboarding process.
Kickoff: Conduct an initial meeting with the client to introduce the team, review the project plan, and establish communication protocols. Clarify the client's expectations and project milestones.
Information Gathering: Collect all necessary information from the client, such as access to systems, relevant documentation, and any specific requirements. Ensure all parties have a clear understanding of the project scope and objectives.
Setup: Set up any required systems, tools, or software accounts. Ensure the client has access and provide any necessary training or support.
Project Plan Finalization: Refine and finalize the project plan based on the initial meeting and collected information. Outline key milestones, deliverables, and timelines.
Execution: Begin working on the project deliverables as outlined in the project plan. Maintain regular communication with the client to provide updates and address any questions or concerns.
Quality Assurance: Implement quality assurance processes to ensure the deliverables meet the client’s expectations and standards. Conduct regular reviews and testing as needed.
Regular Check-ins and Reporting: Schedule regular meetings to review progress, discuss any issues, and gather feedback. Provide periodic reports on the work status and performance.
Continuous Improvement: Based on client feedback and performance metrics, make necessary adjustments and improvements to the services provided. Ensure the client’s needs are being met effectively.
Review and Future Planning: At key milestones or upon project completion, conduct a comprehensive review to assess the project's success and identify areas for improvement. Focus on futureproofing the client's systems, ensuring they remain up-to-date, secure, and scalable. Discuss future opportunities for collaboration, emphasizing proactive measures to keep their technology current and robust. Outline any additional services or support the client may require to address evolving needs and emerging trends, ensuring long-term success and resilience in an ever-changing landscape.
Ready for the next step
Get in touch to understand how we can experience unparalleled reliability and peace of mind with our 24/7 managed services.
Creative Web Design
Crafting visually stunning and intuitive designs that captivate your audience and enhance user experience.
Robust Web Development
Building high-performance websites with seamless functionality and reliable coding practices.
Website Maintenance
Ensuring your website stays updated, secure, and runs smoothly with regular checks and updates
24/7 Support Services
Offering technical assistance and troubleshooting to resolve any website-related issues promptly.
24/7 Global Support
Dedicated Managed Services
Dedicated managed services provide personalized and continuous IT support and management tailored specifically to your unique business needs.